CSC HEALTH SERVICES
CSC Health Services serve thousands of people from their earliest years to retirement. Our mission is to help rural masses live healthier lives and make the health system work better and the vision is to play our best part in creating a more sustainable health care system: one that works for the betterment for everyone.
Advanced technologies, breakthrough treatments and consumer choice are redefining what can be achieved. CSC is working to create a system that is connected, aligned and more affordable for all. We are also partnering with care providers, collaborating in new ways to improve patient care.
CSC SPV started health services with a vision to provide affordable and timely healthcare access to rural India. To achieve its vision CSC SPV has came up with an inventive approach of establishing holistic health care centres, which not only provide tele-consultation to the patients walking in to the VLE centre but also provide basic diagnostic services along with the access of affordable generic medicines through Pradhan Mantri Jan Aushadhi Kendra under Pradhan Mantra Bhartiya Jan Aushadhi Pariyojna- PMBJP. CSC SPV VLEs act as a catalyst for providing all these solutions under one umbrella.
CSC Healthcare Services endeavours to provide quality healthcare solutions like tele-medicine, diagnostic services and generic medicine services to the masses in rural and remote areas of the country, through the vast network of CSCs.
In a developing country such as India, there is huge inequality in health-care distribution. Although nearly 75% of Indians live in rural villages, more than 75% of Indian doctors are based in cities. Most of the rural Indians lack access to basic health care facilities. The Indian government spends just 4.7% of the country's annual gross domestic product on health, and little of this spending reaches remote rural areas. The poor infrastructure of rural health centers makes it impossible to retain doctors in villages, who feel that they become professionally isolated and outdated if stationed in remote areas.
In addition, poor Indian villagers spend most of their out-of-pocket health expenses on travel to the specialty hospitals in the city and for staying in the city along with their escorts. A recent study conducted found that 89% of rural Indian patients have to travel about 8 km to access basic medical treatment, and the rest have to travel even farther.
OBJECTIVES OF CSC HEALTH SERVICES
CSC SPV since 2014 has its footprints in providing healthcare services primarily to rural regions. Elements which are germane to healthcare service provided by CSC:
- Its purpose is to provide clinical support for non-emergency health conditions.
- It is intended to overcome geographical barriers, connecting users who are not in the same physical location.
- It involves the use of various types of ICT in the delivery of healthcare services to the remotest corner of the country.
- To complement & strengthen the existing healthcare infrastructure.
- To provide cost efficient and quality health services to un-served and under-served areas at affordable prices.
- To promote rural entrepreneurship, enable community participation and effect action for social improvement.
As defined by WHO “The delivery of health care services, where distance is a critical factor, by all health care professionals using information and communication technologies for the exchange of valid information for diagnosis, treatment and prevention of disease and injuries, research and evaluation, and for the continuing education of health care providers, all in the interests of advancing the health of individuals and their communities”
Telemedicine is the form of primary care, where the patient walking in at a CSC seeks the doctor's advice about non-emergency medical problems which don't require immediate doctor’s location visit. It doesn't replace face-to-face consultation when it is needed, but complements it. CSC-SPV has provided VLEs an access to two platforms which are integrated on Digital Seva for providing tele-consultation services to rural masses through which a patient can take consultations in any of the following specialties:
A diagnostic test is an examination to identify an individual's specific areas of weakness and strength in order determine a condition, disease or illness.
CSC is currently providing 2 types of diagnostic services at selected CSCs-
- Invasive diagnostic tests
- Non- invasive diagnostic tests
PRADHAN MANTRI BHARTIYA JAN AUSHADHI PARIYOJANA (PMBJP) - It is a scheme to provide quality medicines at affordable prices to the masses through JAN AUSHADHI KENDRA. These kendra provide generic drugs, which are available at lesser prices but are equivalent in quality and efficacy as expensive branded drugs. The ultimate vision is to bring down the healthcare budget of every citizen of India through providing quality medicines at affordable prices.
PATANJALI PRODUCTS- CSC SPV joined hands with Patanjali Ayurveda to launch the retailer ship model for VLEs in which they can order various products from Patanjali Ayurveda and can get doorstep delivery. Along with the products, patanjali is providing membership card- SWADESHI SAMRIDHI CARD. Members of this scheme will be eligible for special benefits on products and insurance at CSC-Patanjali stores, Patanjali Chikitsalaya and Patanjali Arogya Kendra.
JIVA AYURVEDA PRODUCTS- Jiva Ayurveda was founded with a mission of 'taking Ayurveda to every home' with an objective of making people happy and healthy through authentic Ayurvedic treatment delivered at their doorstep. To expand its reach, Jiva started the distributorship model with CSC VLE Societies.
ESSILOR- World leader in prescription lenses, Essilor and csc spv came together with a commitment to provide solutions and protect the vision of over 1.35 billion people country wide. Essilor initiated the distributorship model with CSC VLE Societies where they will be provided with spectacles and sunglasses.
This service is a cost effective homeopathy treatment for rural masses. It has various duration plans which include Tele-consultation and doorstep delivery of medicines.
The package details are given below:
- Health Homeo 199 plan is a 1 month trial plan which provides 2 tele-consultations and 1 medicine courier to the patient.
- In Health Homeo 499 plan, patient gets 5 video consultations with the doctor for duration of 3 months, 2 medicine couriers and a first aid family kit
- Health Homeo 999 plans is one year family plan in which 9 consultations, 6 couriers and a first aid family kit is given to the patient. It is known as a family plan because family members of the registered patient can also get free consultation in this plan.
Phlebotomy is a process of making an incision in a vein with a needle. It is an act of drawing or removing blood from the circulatory system through a cut (incision) or puncture in order to obtain a sample for analysis and diagnosis.
CSC SPV provides training of blood sample collection to VLEs. This is an 11 days training in which 2 days is for theory and 9 days for practical training at their nearest PHC. The pilot project has already been completed in Maharashtra and to be live for Pan India soon.
A wellness centre is a well organized set up for providing all the health services under one roof. CSC Wellness Centre endeavours to provide preventive and curative primary health care services like tele-medicine, diagnostic services and generic medicine services to the masses in rural and remote areas of the country under one roof, through the vast network of CSCs.
CSC SPV is implementing the Digi Gaon initiative in rural and remote villages of the country, with the mandate of the Ministry of Electronics & IT, where citizens can avail various online services of the central and State government, and private players alike. In the pilot project, CSC SPV has adopted six villages in the country.
These DigiGaons are positioned to be change agents, promoting rural entrepreneurship and building rural capacities and livelihoods through community participation and collective action for engendering social change through a bottom-up approach with key focus on the rural citizen.
In the initial phase, Piyala and Dayalpur villages in Haryana, Chandankiyari East and Shivbabudih in Jharkhand and Dhanauri Kalan and Sultanpur in Uttar Pradesh have been chosen for the pilot project.