Telemedicine FAQ’s
Tele-medicine, derived from a Greek word "Tele" meaning "distance" and a Latin word "mederi" meaning "to heal“.
Telemedicine is the form of primary care offered through a CSC, where the patient seeks the doctor’s advice about non-emergency medical problems, which don’t require immediate doctor‘s location visit. It doesn’t replace face-to-face consultation when it is needed, but complements it.With the aim to provide grass root level access points for health consultation among the communities, to change health seeking behavior of adopting digital services and to promote preventive health care services among the rural India, CSC is offering video based tele-consultation service throughout India at affordable rates, using CSC “DigitalSeva transaction portal.
- Apollo Telemedicine Platform
- CSC Telemedicine Platform
- Allopathy
- Ayurveda
- Homeopathy
- e-pashu
Rs. 50 is to be paid by the patient.
VLE will get a commission of Rs. 20.10
Patient will get consultation from doctor through video calling at his nearest CSC Centre.
Laptop/Desktop, internet connectivity, web-camera, headphones with Mic & Printer.
512kbps for Apollo Telemedicine and 216kbps for CSC Telemedicine Platform.
https://drive.google.com/file/d/12rR5HPCqsAJUriAawqwnxxGBnMxms5_p/view?usp=sharing
https://drive.google.com/file/d/1W6PFwQ7U_tg9K69bYHReTfaYHJ_H2C3H/view?usp=sharing
No the patient can speak to a doctor only via Video Call from his nearest CSC Centre.
- Log in Digital Seva Portal
- Click on Health Services
- Choose CSC Telemedicine
- Click on “Dashboard” then “View”.
In CSC Telemedicine patients can consult doctors from 8am to 8pm (Monday-Sunday) whereas Apollo Telemedicne is on appointment basis.
- CSC Telemedicne - English, Hindi, Bengali, Tamil, Telgu, Kannada, Marathi, Tulu and Gujarati
- Apollo Telemedicine- English, Hindi
Medicines will be delivered at CSC Centre on the name of the patient in 7 working days from the date of ordering the medicines.
VLE can order the prescribed medicines from digital seva portal for the patients and patient can collect his medicines from CSC centre.
Doctors and VLE’s will help the patients to understand the consumption of medicine.
You can write us at heath@csc.gov.in .
Health Homeo FAQ's
CSC-SPV has instituted a new initiative for the treatment of citizens through an alternate form of medicines which is risk free i.e. Homeopathy. This service is a cost effective homeopathy treatment for rural masses. It is a combination plan of Tele-medicine consultation & Homeopathy medicine service delivery to the doorsteps of an individual of rural areas.
There are 3 plans available.
Health Homeo 199 plan is a 1 month trial plan which provides 2 tele-consultations and 1 medicine courier to the patient.
In Health Homeo 499 plan, patient gets 5 video consultations with the doctor for duration of 3 months, 2 medicine couriers and a family kit.
Health Homeo 999 plans is one year family plan in which 9 consultations, 6 couriers and a family kit is given to the patient. It is known as a family plan because family members of the registered patient can also get free consultation in this plan.
Any citizen who is suffering from any ailment can avail this package.
Family members of the registered patients can consult the doctor for free in Health Homeo 999 only. Medicines for the family members are not included in the package.
| PLANS | HH-199 1month TRIAL PLAN | HH-499 3-MONTHS PLAN | HH-999 1-year plan |
|---|---|---|---|
| Duration | 1 MONTH | 3 Months | 12 Months |
| Price to be paid by patient | 199 | 499 | 999 |
| Tele-Consultations | 2 consultation | 1+4 consultation | 1+8 consultation |
| Free medicine Couriers | 1 | 2 | 6 |
| Family Kit | No | Yes | Yes |
| VLE Commission | 50 | 75 | 100 |
It is a kit containing medicines for day to day utilization. Details of family first aid kit are given below.
| Sr No | Disease Names | Medicine Name | Dosage |
|---|---|---|---|
| A | Muscle sprain | Arnica 30 | 2 pills 4 hourly stop when better |
| B | Injuries due to falls | Arnica 30 | 2 pills 4 hourly stop when better |
| C | Stomach upset because of overeating | NV 30 | 2 pills 4 hourly stop when better |
| D | Acidity after drinking too much tea, coffee | NV 30 | 2 pills 4 hourly stop when better |
| E | For beginning of fever and cold | Aconite 30 | 2 pills 8 hourly stop when better |
| F | For any sudden and severe pains | Bell 30 | 2 pills 4 hourly stop when better |
| G | Sudden rise in fever | Bell 30 | 2 pills 4 hourly stop when better |
| H | Vomiting and loose motions due to spoilt or bad food | Ars Alb 30 | 2 pills 4 hourly stop when better |
| I | Sneezing and cold with thirst and feeling chilly | Ars Alb 30 | 2 pills 4 hourly stop when better |
| J | Sneezing and cold with thirst for water and feeling hot | Ars lod 6 | 2 pills 3 hourly stop when better |
| K | Sore throat | Merc Sol 6 | 2 pills 2 hourly stop when better |
| J | Ulcers on tongue, in mouth | Merc Sol 6 | 2 pills 2 hourly stop when better |
| L | Pain in muscles and bones from too much physical work or exercise RT 30 | 2 pills | 4 hourly stop when better |
| M | Pain in joints, muscles, made worse on movement | Bry 30 | 2 pills 4 hourly stop when better |
| N | Severe headache with pain in eyes, worse on movement | Bry 30 | 2 pills 4 hourly stop when better |
| O | Constipation with hard and painful stools | Bry 30 | 2 pills 4 hourly stop when better |
| P | Urinary troubles | Cantharis 30 | 2 pills 4 hourly stop when better |
| Q | For hoarseness/irritation of voice | Caust 30 | 2 pills 4 hourly stop when better |
| R | For cough coming on in cold weather | Hepar Sulph 30 | 2 pills 4 hourly stop when better |
Government ID card (Aadhar Card/Driving License/PAN Card/Voter ID Card)
No, it has to be filled only once for taking the details of VLE for medicine courier dispatch process.
https://drive.google.com/file/d/1kuRks40i3GRdVpzkXQK4I4m5ogkazmbD/view?usp=sharing
Consultation RELATED FAQ's
Patient will get consultation from doctor through video calling.
Laptop/Desktop, internet connectivity, web-camera, headphones with a mic
- Log in your Digital Seva Portal
- Click on “Health Services”
- Click on “Health Homeo 999”
- Choose “Health Homeo Registration”
- Click on “Claim Package”
- Click on “Speak to Homeo Doctor”
Patient can consult doctors from 8am to 8pm (Monday-Sunday)
English, Hindi, Bengali, Tamil, Telegu, Tulu, Gujarati, Marathi, Kannada
MEDICINE RELATED FAQ's
- Medicines will be delivered at CSC Centre on the name of the patient in 7 working days from the date of consultation.
- No medicine or family kit will be dispatched without video consultation with doctor.
Patient can collect his medicines from CSC centre.
Doctors and VLE will help the patients to understand the consumption of medicines.
Jan Aushadhi Seva FAQ's
‘Pradhan Mantri Bhartiya Janaushadhi Pariyojana’ is a campaign launched by the Department of Pharmaceuticals, Govt. Of India, to provide quality medicines at affordable prices to the masses through special kendra’s known as Pradhan Mantri Bhartiya Jan Aushadhi Kendra. Pradhan Mantri Bhartiya Jan Aushadhi Kendra (PMBJK) has been set up to provide generic drugs, which are available at lesser prices but are equivalent in quality and efficacy as expensive branded drugs.
Generic medicines are unbranded medicines which are equally safe and having the same efficacy as that of branded medicines in terms of their therapeutic value. The prices of generic medicines are much cheaper than their branded equivalent.
The quality, safety and efficacy of medicines are ensured by getting each batch of medicines procured from CPSUs as well as private suppliers tested from NABL approved laboratories and conforming to the required standards before the same are supplied to PMBJK from the Central Warehouse of BPPI.
The generic drugs are having the same efficacy and therapeutic value as that of branded medicines.
The cost of generic medicines having the same quality as that of branded medicines is cheaper than their branded equivalent.
BPPI (Bureau of Pharma Public Sector Undertakings of India) which has been established under the Department of Pharmaceuticals, Govt. of India, & CSC e-Governance Services India Limited an SPV under Ministry of Communication & IT, has a mutual agreement which is signed on the date 25 August, 2015 where its allows a Common Service Center (CSC) to open a Jan Aushadhi Store with assistance & help from BPPI.
A list of medicines with their MRP which are presently available are given under the heading “Price List of PMBJP medicines” on website http://janaushadhi.gov.in/price_list_of_JAS_medicines.html .More medicines are being added to this list on as an need basis.
CSC VLEs can procure their medicine stock directly from the Central Warehouse of BPPI which will get delivered to them through courier.
- Own space or hired space duly supported by proper lease agreement;
- Minimum required space conforming to standards as approved by the BPPI i.e. 120 sq. ft.
- VLE should either have or can hire someone with the following qualification:
- Diploma in pharmacy (D.Pharm)
- Bachelor of Pharmacy (B.Pharm)
- Master of Pharmacy (M.Pharm)
- Sale license from competent authority (Retail drug license in the name of the applicant and/or Tin No.);
- Proof of securing a pharmacist with computer knowledge (name of the pharmacist, Registration with the State Council etc. needs to be furnished)
Interested VLE has to send the required documents (aadhar card, pan card,lease agreement/rent agreement and pharmacist certificate) on health@csc.gov.in. after verification of documents, VLE will get initial approval letter.
VLE will then approach to drug inspector/CMO with all the relevant documents to apply for drug license on the name of JAN AUSHADHI MEDICAL STORE.
After inspection by drug inspector, VLE will get the drug license and can open his JAN AUSHADHI STORE.
VLE need to pay an application fee of Rs.100 for opening Jan Aushadhi Kendra and a fee of Rs.3000 for the application of drug license at State drug controller authority.
An amount of Rs.2.5 lakhs shall be extended to NGOs/agencies/individuals establishing JAK in government hospital premises where space is provided free of cost by Govt. to operating agency: Rs. 1 lakh reimbursement of furniture and fixtures Rs. 1 lakh by way of free medicines in the beginning Rs. 0.50 lakh as reimbursement for computer, internet, printer, scanner, etc JAK run by private entrepreneurs / pharmacists / NGOs / Charitable organizations that are linked with BPPI headquarters through internet shall be extended an incentive up to Rs. 2.5 lakhs. This will be given @ 15% of monthly sales subject to a ceiling of Rs. 10,000/- per month up to a limit of Rs. 2.5 lakhs. In NE states, i.e. naxal affected areas and tribal areas, the rate of incentive will be 15% and subject to monthly ceiling of Rs. 15,000 and total limit of Rs. 2.5 lakhs. For SC/ST and differently abled persons applied in individual category shall be benefited with free medicines worth of Rs. 50,000/- to set up their Pradhan Mantri Bhartiya Janaushadhi Kendra in the beginning. Remaining amount i.e. Rs. 2.00 lakhs will be given in the form of incentive, as per above norms.
VLE will get a margin of 16% on the purchase of medicine stock.
DRUG LICENCE is the legal authorization to the person to sale the drugs in the concerned area.
In case VLE is not a pharmacist he can hire a person who has one of the following Degree (Diploma in Pharmacy (D.Pharm), Bachelor in Pharmacy (B.Pharm))
Yes, according to the PHARMACY ACT it is mandatory for every shop involved in sale of drug to have one qualified Pharmacist.
There is no such limit of minimum investment from BPPI.
In that case VLE has to apply for change in name to State Drug Authority From present name to “JAN AUSHADHI STORE”. (CSC SPV is trying to change this clause)
Diagnostic Services FAQ's
CSC offers two types of diagnostic services:
- Invasive
- Non-Invasive services
Non-invasive basic body vitals can be tested by installing online health kiosk at CSCs centers.
Below is the list of body vitals that can be tested at Common Service Centers at an affordable cost.
- Body temperature
- ECG with & without doctor ratification
- Spirometery
- Oximetry
- Blood pressure
- Glucose Test
- Urine Routine
- Dengue
- Malaria
Criteria for selection of Common Service Center for the installation of the device is on the basis of tele-medicine transactions & operational Jan Aushadhi store.
The test price varies between Rs.10-Rs.100
VLE has to make a security deposit against the device & a commitment of performance.
Under Invasive services a VLE is trained as a Phlebotomist & can act as blood collection agent.
Yes a VLE has to pay the following:
- Rs.1600 for Training
- Rs.1000 for certification
- Post training VLE has to buy operational material for commencing operations at his CSC.